You can get an instant quote on the app or web by inputting all of the booking details before confirming the booking or you can contact our 24/7 manned Contact Centre on 01612255566 who will be more than happy to assist
You will receive an SMS to confirm the driver has arrived. This will include a link to track their exact position
Once a driver has been allocated to the booking you will be sent an SMS with the drivers’ contact details, including the make and model of the car and the driver’s contact number.
You can track your driver in our app or from the link in the SMS sent to you when your driver is on their way. You can also call your driver directly, however, please bear in mind that he may be driving at the time. If you haven’t received this message and want an update on your booking you can call our Customer Service Centre at +441612255566.
If you provide us with your flight number at the time of booking then this allows for us to monitor the relevant flight and alter the collection time accordingly to ensure that we meet you when your flight lands. If you wish to add a delay time to your booking to ensure you are picked up later then you can do at the time of booking.
Within your booking quote we include 30 minutes waiting time. You can add a delay time to your booking if you feel that you need more time. After this period waiting time is charged accordingly
Our driver will be charged a parking fee when exiting the airport and as this fee cannot be predetermined as it can vary depending on the length of stay, we apply this charge after the booking has been completed.
If your driver has been on the way to you for less than 5 minutes when you cancel the booking, we won’t charge you a cancellation fee. If your driver has been on the way to you for over 5 minutes when you cancel the booking, we will charge you a cancellation fee of £5.
Our drivers will wait for you free of charge for 5 minutes. For instant booking, your five minutes starts from the time the vehicle arrives. For pre-bookings, it starts from the booked time. Once you’re into your 6th minute, we’ll charge you for one minute and then in one-minute increments thereafter. Waiting time is charged at £0.25 per minute as standard.
Our minimum fare is £5.00
At the end of the journey you can request a receipt from your driver, however, the driver is not able to provide a receipt for corporate account bookings. Your email confirmation will act as a receipt.
Union Private Hire is your first choice for private hire taxi service in Manchester. We operate the city’s largest fleet and widest range of vehicles, including 7 and 8 seat and executive class cars, offering our customers more choice and convenience.